Question 1

What kind of carpets do you clean?

Accepted Answer

We clean most carpet types including plush, Berber, cut-loop, and more. We do not clean wool, viscose, velvet, suede, or any animal fiber carpets.

Question 2

How do I get a quote?

Accepted Answer

We'll ask a few questions about your carpet’s type, size, condition, and needs, then provide an exact quote with no surprise fees.

Question 3

What information do you need for a quote?

Accepted Answer

Please share: 
• What type of carpet you have (e.g., plush, Berber, cut-loop) 
• How many rooms or areas need cleaning (include approximate sizes) 
• Your ZIP code to confirm service area 
• Carpet condition and any stains or trouble spots 
• Whether it’s a home, office, or commercial space 
• If there are kids, pets, or allergies we should consider

Question 4

What’s included in the cleaning package?

Accepted Answer

All packages include deep scrubbing, deodorizing, sanitizing, and pet treatment. No upsells or hidden charges.

Question 5

Do I need to move my furniture?

Accepted Answer

Yes, please. Our technicians don’t move furniture, so we recommend clearing the area beforehand to ensure a thorough clean.

Question 6

How soon can you come out?

Accepted Answer

Tell us your preferred date or deadline and we’ll do our best to schedule you as soon as possible.

Question 7

Is this a one-time service or can I set up recurring appointments?

Accepted Answer

We offer both one-time and recurring services based on your needs.

Question 8

When was the last time the carpets were cleaned?

Accepted Answer

If it’s been over a year or you have specific stains, a deep clean is highly recommended.

Question 9

Are your products safe for kids or pets?

Accepted Answer

Yes! We’ll ask about any allergies or sensitivities to tailor the cleaning solution.

Question 10

What is VLM cleaning?

Accepted Answer

VLM is a low-moisture method using organic solutions. It dries fast and won’t damage floors.

Question 11

How long does it take to dry?

Accepted Answer

Typically 24–48 hours depending on carpet type and room conditions. You can walk on it with clean shoes.

Question 12

Will I get care instructions?

Accepted Answer

Yes, our technician will provide after-care guidance once the cleaning is finished.

Question 13

What if I don’t know the material?

Accepted Answer

If you are unaware of the material, we cannot guarantee results or cover damage. Let us know if you still want to proceed.

Question 14

Do you move furniture?

Accepted Answer

No. We clean around furniture carefully. Please move small items if possible; move large items for a full clean.

Question 15

Is the carpet under furniture cleaned?

Accepted Answer

Only if our equipment can reach. For complete cleaning underneath, please move the furniture beforehand.

Question 16

Do you clean area rugs?

Accepted Answer

Yes! Share the size and material so we can confirm eligibility and provide a quote.

Question 17

What materials do you NOT clean for rugs?

Accepted Answer

We don’t clean wool, viscose, velvet, suede, or rugs made from animal fibers.

Question 18

How much does area rug cleaning cost?

Accepted Answer

Pricing depends on rug size and condition. We’ll give you a detailed quote once we have the details.

Question 19

What’s the cost to clean a couch?

Accepted Answer

1 Seater: $75; 2 Seater: $90; 3 Seater: $120; Sectional (up to 6 seater): $200; Large Sectional: $250. Final pricing may vary. Pictures help us quote accurately.

Question 20

What types of couch materials do you clean?

Accepted Answer

We clean most fabric couches but do not clean wool, viscose, velvet, suede, or animal fibers.

Question 21

Do I need to send pictures of my couch?

Accepted Answer

Yes, photos are the best way to provide an accurate quote before we come out.

Question 22

What’s the price for mattress cleaning?

Accepted Answer

Twin: $75; Full: $100; Queen: $150; King: $200.

Question 23

Do you clean all mattress types?

Accepted Answer

We clean standard mattresses but not those made with materials like wool or animal fibers.

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Charles Eddington

David Campbell

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